Refund and Dispute Policy

Effective Date: June 10, 2026

At Travel n Breakz (operated by Aeronza Travel Group LLC), we strive to maintain complete clarity, transparency, and fairness regarding refunds and financial transactions. Please review the following guidelines carefully before finalizing your travel plans.

PART I: REFUND POLICY

1. General Refund Parameters

All cancellations and refund requests are strictly governed by the specific fare rules, restrictions, and contracts of carriage established by the operating airline.
The vast majority of heavily discounted, promotional, and economy airline tickets are classified as non-refundable by the carriers.
Travel n Breakz does not have the legal authority to override an airline’s decision regarding refund eligibility.

2. The U.S. 24-Hour Risk-Free Cancellation Window

In absolute compliance with the regulations set by the U.S. Department of Transportation (DOT), if your flight itinerary is booked at least seven (7) days prior to the scheduled departure date, you are legally entitled to cancel your reservation within 24 hours of the initial purchase for a full 100% refund.

During this specific 24-hour window, no agency service fees or cancellation penalties ($50 fees) will be levied by Travel n Breakz.
Once this 24-hour regulatory window closes, all standard airline restrictions and agency service fees become fully active.

3. Cancellations and Refunds After 24 Hours

Cancellations processed after the initial 24-hour window are subject entirely to the carrier's specific fare penalties.
If the airline permits a refund or partial credit for your ticket type after 24 hours, Travel n Breakz will apply a non-refundable administrative processing fee of USD $50 per passenger.
Any remaining balance will be returned via the original form of payment or issued as an airline travel voucher, depending strictly on the airline’s policy.

4. Financial Processing Timelines

Once a refund request is authorized by the airline, Travel n Breakz initiates the back-end credit routing within 7 to 14 business days.
Depending on your specific credit card issuer, banking institution, or payment network, it may take 1 to 2 standard billing cycles for the credited funds to visually reflect on your monthly statement.

5. Partial Refunds and Flight Delays

Partial refunds are only evaluated under unique operational circumstances, such as:

Complete flight cancellations initiated directly by the operating airline.
Severe involuntary airline schedule modifications that disrupt connection viability.
Involuntary service downgrades enforced by the carrier. All such partial distributions require direct, formal authorization from the airline's finance desk.

6. Passenger No-Show Enforcement

If a traveler fails to check in, misses the gate closure deadline, or does not board an assigned flight ("No-Show"), the ticket automatically forfeits its value. Airlines uniformly treat no-show scenarios as non-refundable and non-changeable.

PART II: DISPUTE & CHARGEBACK POLICY

1. Mandatory Pre-Dispute Communication

We are genuinely committed to resolving customer grievances, billing discrepancies, or ticketing disputes quickly and amicably. You explicitly agree that before filing a formal chargeback or payment dispute with your credit card company or bank, you must first contact our support network. Opening a formal bank dispute without giving our desk an opportunity to investigate will significantly delay the standard resolution cycle.

2. Chargeback Defense and Recovery Protocols

If a customer initiates an unannounced, bad-faith, or invalid chargeback (often referred to as "Friendly Fraud"), Travel n Breakz and Aeronza Travel Group LLC will aggressively defend our commercial rights:

We will supply your banking institution with verifiable evidence, including IP logs, recorded telephonic authorizations, signed flight itineraries, and verified electronic ticket delivery confirmations.
We reserve the right to legally recover all administrative expenses, merchant chargeback fines, and collection fees incurred while defending an invalid dispute.
Any active itineraries associated with an account that files an unannounced chargeback will be canceled immediately without notice.

3. Non-Disputable Financial Conditions

By completing your transaction on our platform, you acknowledge that the following scenarios do not constitute legitimate grounds for a bank chargeback:

Standard airline penalty rules or non-refundable fare classifications applied outside the 24-hour window.
Inconveniences, delays, missed connections, or cancellations caused directly by airline operational issues or weather fronts.
Denial of boarding at the security gate due to missing tourist visas, expired passports, or incorrect name inputs provided by the user.

4. Fraud Prevention and Verification Screening

To protect our consumers from digital identity theft and credit card fraud, we utilize advanced transaction screening tools. We reserve the right to flag specific transactions and request independent identity verification (such as a valid government photo ID matching the credit card name). Failure to provide requested verification within our specified timeframe will result in immediate booking cancellation and an automated refund.

Corporate Liaison & Support

For all refund requests, cancellation inquiries, or billing clarifications, please interface with our dedicated financial support team:

Corporate Entity: Aeronza Travel Group LLC (DBA Travel n Breakz)
Mailing Address: 1603 Capitol Ave Suite 413G-2599, Cheyenne, Wyoming, 82001
Support Line: 307-263-8435
Official Correspondence: info@travelnbreakz.com